To all YELP viewers, please check out all comments in the filtered section; look at the 5 star comments made on 10/1/2012, 10/5/2012 (2 comments), 10/6/2012 and 10/8/2012. Look at the friends' list on each reviewer and all new users 1st comment is to express good things about NAPA care. Suspicious??? People can tell what is real and what is fake!! Whatever happened that day, the truth is one of the service tech turn down my business and convince me the store only do "SMOG REPAIR" only. NAPA advertised on the ad, $20+ for Smog Check + certificate for $8.25 extra. I called earlier and another tech told me they do this service, come on down, but the tech inside the office dishonor the deal and service by fooling around the customer. There are signs/flag that say SMOG check, it just this tech refuse service probably because the deal is too cheap. To make matters worse, the tech told me to go to FIRESTONE for the service. I did and they told me they do not do any Smog Check. I drove to different shops and finally came to a shop on Auto Center willing to give me the same service I ask as listed on the NAPA coupon. But, the sad news, I need to pay more and unhappy how NAPA refuse the service at first, provide wrong suggestion to another store that do not do Smog Check, but coupon and store signs say "they do". I am shock to read about the comment made by the representative of NAPA Care. All he does is saying good things about his shop and how experience is himself and all his other staffs. He never asks me which staff turns down my business or what happened that day in better detail. No body seems to care. Here is my concern... 1). NAPA do not care to investigate. All they say is good things about their shop. 2). The coupons are no longer on the ad as since mid-end Sept 2012. Why??? The truth is NAPA did turn down my service that day which concerns me how can we trust the tech who does not know what is Smog Check, Smog Test, and Smog Repair to touch our cars. This incident could have been reported to the Better Business Bureau, but too anger to even think about the service I got that day for a simple service required by the DMV.